These Terms govern your use of Fortivex to book bus tickets, send parcels, book hotel stays and book tables at restaurants. Please read them before creating an account.
Last updated: October 14, 2026
These Terms of Service ("Terms") form a binding agreement between you and Fortivex SARL ("Fortivex", "we", "us") governing your access to and use of the Fortivex website, mobile experience, and related booking services (the "Platform").
By creating an account, booking a trip, sending a parcel, booking a stay or booking a table through the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
Fortivex SARL is a société à responsabilité limitée registered in Cameroon, with its registered office in Yaoundé. Fortivex operates as a booking platform connecting travelers with bus operators and branches, and guests with hotels and restaurants ("Operators"), that provide the actual service.
Fortivex is not the carrier, the hotel or the restaurant. Each trip is operated by the Operator shown at booking, who is responsible for the journey itself — schedule, vehicle, driver, and on-board conduct; each stay is provided by the hotel, which is responsible for the room and its services; each meal is served by the restaurant, which is responsible for its food, drinks, prices and service. Fortivex is responsible for the booking, payment, and account experience.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or make a booking on the Platform.
You may still book travel for a minor as an accompanying adult; the age requirement applies to who holds the account and completes payment, not to who travels.
You may register using your email, phone number, and a password, or verify your phone number by one-time code (OTP). You are responsible for keeping your password and any device used to receive OTP codes secure, and for all activity under your account.
You must provide accurate contact details — your email and phone number are how we deliver booking confirmations, OTP codes, and trip updates. Tell us promptly if either changes.
You may delete your account at any time by contacting us at [email protected]. Deleting your account does not affect the validity of bookings already completed or reverse payments already made.
A booking is confirmed once payment is successfully processed and a ticket is issued. Your ticket, seat assignment, and trip details are available in your account under "My Trips".
Please arrive at the departure point in good time. Boarding, luggage, and on-board conduct are governed by the Operator's own rules, communicated at or before departure.
The price shown for a trip is the ticket price set by the Operator. At checkout, a platform fee is added on top of the ticket price for use of the Fortivex booking service; the exact fee depends on the branch, payment method, and amount, and is always shown before you pay.
The platform fee is charged in full and is not reduced or waived by applying a coupon — a coupon discounts the ticket price only.
We support MTN Mobile Money, Orange Money, and card payments processed by NotchPay. When you pay, your payment details are collected and processed directly by the relevant payment provider — Fortivex does not receive or store your mobile money PIN or full card number.
A booking is only confirmed once the payment provider confirms your payment was successful.
You may cancel an eligible booking from your account or through an Operator's branch. Where a refund is due, you can choose to receive it as a cash/electronic refund to your original payment method, or as a Fortivex coupon credited to your account for a future booking with the same Operator.
Choosing a coupon avoids any refund processing fee that may apply to a cash/electronic refund. Coupons are non-transferable, tied to your account, and can only be applied to bookings made while signed in — guest (walk-in) bookings with no linked account are not eligible for a coupon and can only receive a cash refund.
Cancellation windows, eligibility, and any applicable fee are set by the Operator and shown on the payment page before you pay, then again before you confirm a cancellation.
Sections 5 to 8 apply to bus trips. Hotel stays and restaurant table bookings follow sections 10 and 11.
Fortivex also lets you book and track parcel shipments carried by participating Operators. You are responsible for accurately describing the contents of a parcel and may not ship prohibited, illegal, or dangerous goods.
Parcel pricing, handling, and liability for loss or damage in transit are governed by the Operator carrying the parcel.
Through the Fortivex hotels site you can book rooms at participating hotels, guest houses and apartments for your dates and number of guests. The price shown for your dates is the hotel's room price, including any special offer or peak price the hotel has set for those nights.
The whole stay is paid online when you book: the rooms, the tourist tax where the hotel charges it, any services you add (for example an airport pickup or breakfast) and the platform fee. Everything is shown before you pay, and your reservation is confirmed once the payment provider confirms your payment. While you pay, your rooms are kept for a limited time; if your payment arrives after that time and the rooms have been given to someone else meanwhile, everything you paid is refunded to the number or card you paid with.
Check-in is from the hotel's check-in time. Cameroonian law requires the hotel to fill in a registration card (fiche de police) for each adult guest at check-in, from an identity document: bring yours. The hotel's own house rules apply during your stay.
You may cancel a confirmed reservation online before check-in. The rooms, the tourist tax and the services are refunded, minus the hotel's cancellation fee under its rules, shown before you confirm the cancellation; the platform fee is not refunded. Closer to check-in than the hotel's rules allow, or if you do not come, nothing is refunded online: contact the hotel.
The hotel must give you a room of the type booked, or a better one at no extra cost, for the dates booked. If it cannot, contact the hotel or us: you are refunded.
Through the Fortivex restaurants site you can book a table at a participating restaurant for a day, a time and a number of people. Some restaurants confirm every booking at once; others confirm or refuse each booking themselves. You are told by SMS and email either way.
What you pay online is a booking fee for the Fortivex service and any services you add to the booking (for example a cake or decoration). Your meal and drinks are paid at the restaurant, at its prices.
The booking fee is not refunded if you cancel or do not come. If the restaurant refuses your booking, everything you paid is refunded. If you cancel before the booked time, the services are refunded under the restaurant's cancellation rules, shown before you confirm the cancellation; if you do not come, they are not refunded.
While you pay, your table is kept for a limited time. If your payment arrives after that time and the table has been given to someone else meanwhile, everything you paid is refunded to the number or card you paid with.
Special offers: a restaurant may grant a discount on food and drinks for tables booked on Fortivex. Your booking keeps the offer valid for its day and time, and the restaurant takes it off your bill when you are seated. Offers do not apply to the booking fee, to services, or to tables booked directly with the restaurant. They are granted by the restaurant, which is responsible for honoring them.
You agree not to misuse the Platform — including attempting to access another user's account, interfering with the booking or payment systems, or providing false identity or payment information.
We may suspend or terminate access for accounts that violate these Terms or Operator policies, or that we reasonably believe are engaged in fraud or abuse.
The Fortivex name, logo, and Platform design are the property of Fortivex SARL. You may not copy, reproduce, or use them without our written permission.
Fortivex provides the booking platform; it does not operate the vehicles, handle parcels in transit, run hotels or serve meals. To the extent permitted by Cameroonian law, Fortivex is not liable for the acts, delays, cancellations, or omissions of an Operator during the actual trip, shipment, stay or meal.
Nothing in these Terms limits any liability that cannot lawfully be limited or excluded.
We may suspend or close an account that violates these Terms, is used fraudulently, or upon your own request. You may request deletion of your account and associated personal data at any time, subject to records we are legally required to keep (such as transaction records).
These Terms are governed by the laws of Cameroon, including the OHADA Uniform Acts applicable to commercial companies. Any dispute arising from these Terms or your use of the Platform falls under the jurisdiction of the competent courts at Fortivex SARL's registered office in Yaoundé.
We may update these Terms from time to time. Where a change is material, we will make reasonable efforts to notify you (such as an in-app notice) before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
Questions about these Terms can be sent to [email protected], or by post to Fortivex SARL, Yaoundé, Cameroon.